CAST Refund Policy
Last updated October 20, 2026
This policy covers payments made to CAST Events Organizing Services ("CAST"). Payments you make directly to a CAST partner follow that partner's own terms and your booking with them.
What can be refunded
| Payment to CAST | Refund |
|---|---|
| Accreditation fee | Non-refundable |
| Reservation fee for an event package | Non-refundable |
| Amounts already committed to venues, suppliers, permits or customized work | Non-refundable |
| Other event package payments | As set out in your signed Event Package Booking and Service Agreement, depending on when CAST receives your written notice of cancellation |
| Any payment to CAST for an event package that CAST cancels (not because of your breach of the agreement or an event outside our control) | A suitable replacement or new date first. If you don't accept, a full refund, including the reservation fee |
If your signed agreement says something different from this page, your agreement applies.
How to ask for a refund or cancel
Email management@casteventplanning.com with:
- your name and the email or mobile number you used with CAST
- the service or booking, and its reference number
- what you're asking for, and why
Cancellations must be in writing. The date we receive your email is the date that counts under your agreement.
How refunds are paid
Approved refunds are paid to the original payment method where possible, within the time set in your agreement. Banks and payment providers may take extra time to show it in your account.
Your rights
Nothing in this policy limits your rights under Philippine consumer protection law.