Refund Policy

CAST Event Planning & Organising Arm understands that circumstances may arise where a customer needs to request a cancellation or refund. This Refund Policy explains how refund requests for eligible CAST services, bookings, accreditation, event-related services, and other eligible transactions are handled.

Refund Requests

Refund requests should generally be submitted within 7 days of payment. Eligibility for a refund depends on the applicable service, booking or transaction; applicable cancellation terms; work already performed; costs already incurred; and any specific agreement presented to the customer at the time of purchase or booking.

Refunds are not automatically guaranteed and are subject to review. Nothing in this policy limits any rights or remedies available to consumers under applicable Philippine law.

How to Request a Refund

To request a refund, email cast.eventplanning@gmail.com with your name, transaction or reference number, the service or booking involved, and the reason for your refund request.

Refund Review

CAST will review the request together with the applicable booking, service, accreditation, cancellation, or transaction terms. Where services have already been performed or costs have already been incurred, those circumstances may affect the amount eligible for refund.

Refund Processing

Approved refund requests will generally be processed by CAST within 7 business days. Refunds will ordinarily be made to the original payment method where available.

After CAST processes an approved card refund, additional time may be required for the refund to appear on the customer's account depending on the payment provider, card network, or issuing bank.

Cancellations

Cancellation of a booking, service, accreditation, or other transaction does not automatically guarantee a full refund. Any applicable cancellation conditions, non-refundable amounts, work already completed, and costs already incurred may be considered when reviewing the request.